Returns & Refunds Policy

We're in the business of good taste — and that doesn't stop at our cocktails. If something hasn't arrived as expected, we'll make it right with as much style and efficiency as we put into every bottle.

This policy applies to orders placed directly through www.melbournemartini.com.au. Drinks bought here are sold by Tailored Beverage Company Pty Ltd under its Victorian remote seller's liquor licence. If you picked up your cocktail kit from a retail store, you'll need to follow their returns process — we wouldn't want to step on their toes.

Your Rights (And Ours)

We follow the Australian Consumer Law — because great service is just as essential as a great drink. Here's what that means for you:

• If a product has a major fault, you're entitled to choose a refund, replacement or compensation.
• If it's a smaller issue, we'll sort it out with a replacement.
• If we've delivered the wrong product, something damaged, or a bottle that's had a rough ride in transit, we'll cover return delivery and fix things quickly (and graciously).

Just provide proof of purchase — we'll take care of the rest. These consumer guarantee rights apply no matter what, and aren't limited by the 30-day window below.

How to Start a Return

The fastest way to sort any issue? Send us a note at hello@melbournemartini.com.au — our team is fast, friendly, and fluent in Negroni. We'll reply with the correct return address and instructions. (Best to wait for those before sending anything back — because alcohol can only go back to a licensed address, we'll point you to the right one.)

Eligibility: What We Can Accept Back

To keep things crisp and classy, here's what we need:

• The product is unopened, sealed and in its original condition
• The packaging is intact and undamaged
• It's been stored properly — no heat damage or cocktail saunas, please
• It's within any best-before date shown on the bottle
• You can show proof of purchase (email receipt, order number, etc.)
• The request is made within 30 days of purchase

For faulty or damaged products, these are a guide only — they don't override your rights under the Australian Consumer Law.

Timing & Process

Once your return arrives at our fulfilment centre, please allow 2–3 business days for your refund to be processed, back to your original payment method. We move fast — especially when there's quality involved. If we're sending a replacement, it's a fresh delivery of alcohol, so someone aged 18 or over will need to be home to accept it and may be asked for ID.

Changed Your Mind?

Change-of-mind returns are a goodwill thing (separate from your Australian Consumer Law rights) — moods and margaritas come and go, we get it. Email us as soon as you can at hello@melbournemartini.com.au.

• If your order hasn't shipped yet, we'll do our best to pause it.
• Once it's packed and on its way, changes or cancellations may not be possible.

If we can accommodate it, the bottle must come back unopened, sealed and in perfect original condition, and we'll deduct the original delivery fee from your refund. We can't accept change-of-mind returns on opened or unsealed drinks.

Returns Address

We'll provide the correct return address when you get in touch — no need to guess, or send your Espresso Martini on a solo journey.

At Melbourne Martini, we believe great service should be as smooth as our cocktails. Questions? Returns? Compliments? (We love those too.)

📩 hello@melbournemartini.com.au